RETURN AND REFUND POLICY OF SMM FURNITURE

Requirement for a valid return:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions are met (mentioned below)

Valid conditions and reasons to return an item:

  • Delivery of wrong product
  • Delivery of defective product
  • Delivery of the products with missing parts
  • Incorrect content /misinformation
N.B: Product Fabric may not be same due to unavailability of the fabric which is in the image on web.

Return/ Replacement warranty may not apply in any of the following conditions:

  • Damaged due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Damaged by wet floor /wall or pouring of liquid
  • Any damage / defect which are not covered under the manufacturer’s warranty

Refund Policy:

  1. Usually it takes 2-3 weeks to process your refund after receiving products from you. Upon receiving your product it will undergo quality checking by quality assurance & quality control department.
  • The product must include original brand logo, Packaging & kits packets where it is applicable with the original proof of purchase.
  • For any component missing by customer or any user fault, partial refund will be applicable and will be determined by costing department.
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