Requirement for a valid return:
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions are met (mentioned below)
Valid conditions and reasons to return an item:
- Delivery of wrong product
- Delivery of defective product
- Delivery of the products with missing parts
- Incorrect content /misinformation
N.B: Product Fabric may not be same due to unavailability of the fabric which is in the image on web.
Return/ Replacement warranty may not apply in any of the following conditions:
- Damaged due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Damaged by wet floor /wall or pouring of liquid
- Any damage / defect which are not covered under the manufacturer’s warranty
- Usually it takes 2-3 weeks to process your refund after receiving products from you. Upon receiving your product it will undergo quality checking by quality assurance & quality control department.
- The product must include original brand logo, Packaging & kits packets where it is applicable with the original proof of purchase.
- For any component missing by customer or any user fault, partial refund will be applicable and will be determined by costing department.